Agenda - 3rd Live Meeting Round Table | Apr 28, 2020

Virtual Live Meeting

Customer Experience and Medical Affairs

Digital transformation is at the core of improved customer experience. In a virtual meeting format, all members of the Medical Affairs Digital Strategy Council connected for an insightful session to share how Medical Affairs across all organizations are prioritizing customer experience. Thank you all for your continued engagement.

Mary Alice Dwyer, Dominick Albano, Isma Benattia,Andrew Fariello, Catrinel Galateanu,Sarah Guadagno, Rick Harms,Meg Heim, Joanne Jani, Michael Kavanaugh, Jung Hyun Lee, Deborah Ebert Long, Rafael Muniz,Jennifer Riggins, William Strickland, Richard S., David Tang, Andy Williams, Robin Winter-Sperry,sanjay parikh, Sameer Lal, Tim van Tongeren, Dr. Sumeet Ahluwalia, Patricia Barnfather, Kevin Asher, Scott Richards

The agenda of the day was as follows:

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01. Introduction

Team Introductions | Re-visit Vision | Re-visit Priorities

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02. Customer Experience in Medical Affairs

White Paper – Open Discussion

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03. Featured Sessions

• How healthcare and life sciences organizations are grappling with Covid-19 response and preparing for the New Normal in future? Shez Partovi, MD, Worldwide Lead: Healthcare, Life Sciences, Genomics, Medical Devices, AgTech, Amazon

• The Agile Enterprise – Becoming more innovative and data driven Tom Godden, Enterprise Strategist and Evangelist, Amazon Web Services

• Driving Innovation – Culture and Unique Mechanisms Todd Neuville, Worldwide Business Development – Life Sciences, Amazon

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04. Close-out

Next Virtual Meeting | Digital Summit

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